BUNDLE WELCOME PACKET

Smart Night Sleep - Certified Child Sleep Consultant

WELCOME!

Welcome!

Thank you for choosing to work with Smart Night Sleep. I would like to welcome you to

our sleep family and let you know that you have made a smart choice in ensuring sleep is a priority in your home and for your family. I am looking forward to helping your little one become the sleeper that you have been dreaming about.

To accomplish your sleep goals. Here are the first steps:

Review the Client Agreement.
Complete the Client Intake Form and acknowledge the Client Agreement. This will allow me to evaluate your child's sleep and best course of action before our hour Planning Session.
Choose a time for our Hour Planning Session from my calendar.
If you do not already have a Gmail account, register your email with Gmail.

We will be communicating via email, phone and Google Sheets over our two weeks together.

Two Week Bundle Includes:

Expert evaluation of your child's sleep habits
1 hour phone or video planning session
Personalized sleep plan
Two weeks - Daily online support through a sleep log - checked 2-3 times / day
Four 15 minute support calls (3 follow up & 1 final call) - scheduled ahead of time and based on availability.
Text and email support during the two weeks. Email response within 24 hours. Text response as quickly as possible.
Access to Sleep Tools section of website
SNS Grad Support - future support at a reasonable cost

In this packet, you will find the following:

Client Agreement – (also available online) this is our contract, which will detail each of our roles and

responsibilities as we work together.

Safe Sleep Information

Policies and Procedures - this details what will happen in each phase of our work together.

Referrals and Reviews – so that I ensure I can continue working with great clients like you, I would appreciate that when you begin seeing the results of our work together and

know someone who may also benefit from my services, you make a referral:

Website - Facebook - Google

Congratulations on making this decision to give your family the gift of sleep! I look forward to

working with you and getting to know you as well.

Wishing you rest,

Jennie

This Agreement is effective between the Client and Smart Night Sleep LLC (“Smart Night Sleep”) simultaneously upon the purchase by the Client of a Child Sleep Consulting Bundle from Smart Night Sleep and shall govern the responsibilities, agreements and understandings made between the parties hereto. The Sleep Consulting & Coaching Service shall be provided by Jennie E Clarke, a Family Sleep Institute Certified Sleep Consultant, (“Consultant”).

1. Consultation Services. The Client and Smart Night Sleep will discuss the Client’s concerns and develop, implement and manage a Sleep Plan to maintain a consistent sleep schedule and healthy sleep habits for the Child.

2. Services of Consultant. After an introductory fifteen (15) minute telephone consultation and an hour planning session and within forty eight (48) hours (or such other time as may be agreed to by the parties) after the Client’s payment of the fee for the selected Child Sleep Consulting Bundle (the “Bundle”), Smart Night will provide the Client a specially made and personalized sleep plan for the Child prepared by the Consultant and other written information included with the Bundle purchased by the Client (the “Sleep Plan”). The Client shall strictly implement the Sleep Plan in strict accordance with its terms in order to meet its goals.

3. Fee. Smart Night Sleep shall be paid a non-refundable consulting fee in the amount set forth in the Bundle purchased, payable prior to the commencement of Smart Night Sleep’s services. The Client will have the option to seek additional support and services from Smart Night if desired at an additional cost to be agreed and as set forth in a separate written agreement between the parties.

4. Client Responsibilities. The Client understands that their dedication and commitment is absolutely necessary to implement and maintain the Sleep Plan. The Client is responsible for being consistent with sleep times, methodology, approach, and follow through in order to see positive results.

It is also the Client’s responsibility to consult with the Child’s pediatrician or family physician to ascertain the good physical health of the Child and that the Child is free from any disease or disability that may be causing sleep problems or may be likely to interfere with the Sleep Plan prior to its implementation. The Client must keep Smart Night Sleep up to date with the Child’s health condition. Smart Night’s services are educational and not to be considered professional medical advice.

In the event the client desires to reschedule a scheduled telephone conference with the Consultant, the Client must notify Consultant at least twenty-four (24) hours prior to the scheduled telephone conference or the scheduled telephone conference will not be rescheduled, and no refund made in the sole discretion of the Consultant.

5. Term. This Agreement shall remain in full force and effect until the earlier of (i) the conclusion of services specified in the Bundle purchased or (ii) upon not less than five (5) business days’ written notice given to the Client by Smart Night that the Client is not following the Sleep Plan prepared by the Smart Night Sleep.

6. No Guaranty. Smart Night does not offer any guarantees since many things impact sleep which are not within the control of Smart Night Sleep.

7. Indemnification. Client agrees to defend, indemnify and hold harmless Smart Night Sleep from and against any claim, damage, liability, loss, action, cause of action, penalty, cost or expense (including reasonable fees and expenses of attorneys) relating to, arising out of, or in connection with this Agreement.

8. Waiver. Any waiver of any provision of this Agreement must be made expressly and in writing. The failure of any party to insist in any one or more instances upon performance of any terms or conditions of this Agreement shall not be construed as a waiver of future performance of such or any other term, covenant, or condition.

9. Notice. Any notice or other communication under this Agreement (a "Notice") shall be in writing and shall be given by email transmission (with delivery confirmation), addressed to Smart Sleep at jennie@smartnightsleep.com and addressed to Client at the email address provided by Client.

All email transmissions received during Sleep Night’s business hours, Monday through Friday, 9 a.m. through 9 p.m. at Smart Night Sleep’s local time and email transmissions received during holidays, Saturdays, or Sundays will be answered by the next business day. The Client understands they should use their best judgment while waiting for a response from Smart Night Sleep, and should use their best judgment at all times during the sleep training process.

10. Amendments. No supplement, modification or amendment of this Agreement will be binding unless executed in writing by the parties.

11. Disputes. The laws of the State of Florida shall govern the validity of this Agreement. Any dispute arising out of or related to this Agreement that the parties are unable to resolve by themselves shall be settled by arbitration held in Orange County, Florida by a single arbitrator in accordance with the rules of the American Arbitration Association. The arbitrator shall not have the power to award consequential or exemplary damages.

12. Validly of Agreement. The payment by Client of the consulting fee in the amount set forth in the Bundle purchased shall be conclusive proof that Client has read and fully understands this Agreement and agrees to the Agreement’s terms and conditions

13. Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, understandings, and agreements of the parties.

SAFE SLEEP

It is vital that safe sleep is kept in mind at all times.

Babies should be placed on their backs to sleep, both at nighttime and at naptime. Research shows that promoting back sleep is known to reduce the risk of SIDS.

Babies should be placed on a firm mattress in a certified approved crib: Do not put babies to sleep on a soft mattress or sofa cushion, waterbeds, sheepskins, or other soft surfaces.

All loose bedding from the sleep area: Cribs must be clear of all pillows, quilts, stuffed toys, and other soft items. Make sure the baby’s head and face stay uncovered during sleep. Use light sleep clothing.

Create a smoke-free environment around babies.

Keep babies comfortable during sleep, but not too warm. Too many layers of clothing or blankets can cause your baby to overheat. The American Academy of Pediatrics recommends a sleep temperature between 68-72 degrees during sleep time.

Remove any potential sleep hazards:
- Know if a product you own has been recalled, including second-hand products. The best ways to ensure your products are safe are to fill out your product registration card and check for recalls at www.recalls.gov.
- Cords can pose strangulation hazards to children, whether they are connected to blinds or baby monitors. Keep cords tied up and out of reach of children and remember to keep cribs away from cords that can be reached while inside the crib.

Please always check with the American Academy of Pediatrics for any updated safe sleep guidelines.

This section outlines the different stages of working with Smart Night Sleep and what happens in each stage.

1.Smart Night Sleep Intake Form

Once you submit the intake form online, I will receive a copy. I will take the time to evaluate the intake form before our planning session.The intake form will help me gain further understanding on your child(ren) situation and their home environment.

It is vital that you are as thorough as possible on the intake form so that I can put together a personalized sleep plan for your child(ren) so that it will be successful. The more information I have about your child's sleep situation, the easier it will be for me to help you during our planning session, create a personalized sleep plan and reach our sleep goals.

2. Hour Planning Session

During this call, we will further discuss the intake form and any additional information you might want to share, if it was not already included in the intake form. I will then provide you with a verbal sleep and feeding plan, which we will discuss at length. You will be able to share your opinion regarding the plan and we can make any changes to it before I send you the finalized written personalized plan to implement. We will discuss the sleep plan based on your child’s needs and discuss scheduling follow-up calls for the bundle duration. I will email you a written plan, within 24 hours, for you to review and for reference.

3. Support Calls, Emails and Sleep Log

Sleep training will only be successful if we communicate on a daily basis to insure that the plan is being implemented properly and to troubleshoot any unforeseen circumstances that may affect your child’s sleep results. Throughout the day ,we will be communicating through the Sleep/Feed log, as I check this at least twice a day, so there is always communication. Follow up calls must be scheduled in advance.

I often work with a few families at a time and I want to provide each family with the attention they deserve. If you need to chat on any particular day that we have not scheduled a call on, kindly email me. If I am available to chat, I will let you know my availability.

4.Desired Outcome

Depending on your child’s situation, it can take anywhere from a couple of days to a month to see your desired outcome. Please be patient with how quickly your child progresses. Please keep in mind that we have to undo months of sleep habits. Patience and consistency are vital so your child can gain healthy sleep habits and a healthy relationship with sleep. I provide my clients the support they need to attain that. It is my belief that my job is not complete until your child is a better sleeper, providing you are 100% consistent with the implementation of the sleep plan as lined out in the sleep plan.

5. Access To My Office Hours

In between our calls, it is more than likely that you will have further questions that come up from time to time. I recommend you use the sleep log first. If it is a detailed question, please send an email, I will respond ASAP but within 24 hours. If it is an urgent question, please text, I will respond at my earliest convenience.

While I can usually return an email and a text, I cannot always answer the phone, as I may be working with other families. I make myself available via email to answer all questions, during normal business hours, which are: Monday through Sunday: 9:00 AM to 5:00 PM EST.

Please note I do not schedule calls on weekends. Typically, I am quick to respond to any questions in the above format.

6. Personal Responsibility

This is an extensive step-by-step program. I will work with you during step through the process to help you teach your child how to have a healthy relationship with sleep. It is my intention to give you a plan to help your child get all the rest they need. However, it is vital to understand that it is your responsibility to allow me to do my job to give you the results we decide upon.

Teaching a child healthy sleep is a collaborative effort between all of the caretakers and SMart Night Sleep, and each of us has personal responsibility throughout the process. I am not here to dictate anything about your parenting skills. I am here to use my educated, experienced sleep skills and to guide you to improve your child’s sleep and help you get the results you are looking for. I will always give you my honest opinion about your situation and guide you in what I feel is best for you and your little one(s) in teaching them to become great sleepers, and explain why that is so, even if it may be a stretch for you.

The daily routine will have an impact on the sleep training process. Often, changes can be out of our control. If you inform me of any changes or stress in the home then I will be able to work around them with you and your little one. When everyone is on the same page, we can find a solution or, I can find a work around, or even incorporate it into the program.

REFERRALS & REVIEWS

Referrals

Working with families to help their children sleep is truly my passion and the hundreds of well rested families that I have worked with are a testament of how well this program works works. Lack of sleep, as you know, impacts the whole family and without the right amount of sleep, families deal with many things like stress, arguments, loss of jobs, illnesses, etc. For these reasons, would you be so kind to help me spread the word to others?

If you happen to hear parent or caretaker saying they are struggling with their child[ren]'s sleep, please let them know about Smart Night Sleep and direct them to my website (www.SmartNightSleep.com) or social media (@SmartNightSleep) to read the free content to help them on the road to a SMART night sleep.

Reviews

Towards the end of our time working together, you will receive a request for a reviews. This is a great opportunity for you to share with me exactly how Smart Night Sleep has helped you and your child{ren] achieve the rest you need, and describe difference it has made to you and your family.

I am always open to feedback and improvement. If you have any feedback that you would like to share after our time together. Please send me an email to jennie@smartnightsleep.com.

Finally, by providing me with your review, you agree that I can place it on my website and social media sites. A picture of your child is only posted on my website or social media sites if you provide written permission.

Please know that I will not share your information to anyone without your consent.